and in the top 10 customer service categories
Customers report a high level of satisfaction with the partnership and great trust in the supplier.
Leading semiconductor test equipment supplier Advantest Corporation (TSE: 6857) today announced that it has once again earned top ratings in TechInsights' 2025 Customer Satisfaction Survey, securing first place for the sixth consecutive year in this prestigious annual survey of global semiconductor companies.
Advantest has been recognized in the TechInsights 2025 Global Semiconductor Supplier Awards - Top 10 Customer Service - Large (formerly known as "10 BEST") ranking every year in the 37 years since the survey was launched. The ratings are based on direct customer feedback from more than 46% of the world's chip manufacturers, including Integrated Device Manufacturers (IDMs), fabless companies and Outsourced Assembly and Test (OSAT) providers.
According to TechInsights, Advantest also ranked first in the TechInsights 2025 Global Semiconductor Supplier Awards - Assembly/Test Equipment Supplier (formerly known as "THE BEST") this year and every year since 2020. For the sixth consecutive year, the company took the global top spot in the "Top 10 Customer Service - Large" category and was the only company to receive a five-star rating. Global participants evaluated equipment suppliers in 14 categories based on three key factors: supplier performance, customer service and product performance. Award categories include customer service, assembly and test equipment, test subsystems, wafer fab equipment (WFE) subsystems, WFE foundation chipmakers, fab equipment and specialty chipmakers.
In the 2025 survey, Advantest scored high customer ratings in the areas of partnership, trust in supplier, technical leadership, commitment, recommended supplier, technical field support and application support.
"Advantest's relentless commitment to technological advancement and customer success continues to drive innovation across its global customer base," said G. Dan Hutcheson, vice chairman of TechInsights. "With a broad range of industry-leading solutions, the company is one of the most trusted partners of leading manufacturers year after year."
"We are honored to once again be recognized by our customers for the value we provide," said Doug Lefever, CEO of Advantest Group. "Trust is the foundation of our business strategy, and this recognition is a testament to the strong, collaborative relationships we have built with customers across the industry. Our global partners rely on our innovative, forward-thinking solutions. We are committed to working closely together across the supply chain to tackle the complex challenges that are shaping the future of our industry."
TechInsights' annual customer satisfaction survey has been the only publicly available way for customers to provide feedback on semiconductor equipment and subsystem suppliers since 1988. The "Top 10 Customer Service", "Assembly/Test Equipment Supplier" and "Global No. 1" awards recognize suppliers rated highest by their customers.
As a global provider of test solutions for SoC, logic and memory semiconductors, Advantest has long been the industry's only ATE provider to design and manufacture its own fully integrated suite of test cell solutions consisting of testers, handlers, device interfaces and software - ensuring the industry's highest level of integrity and compatibility.