ExlService Holdings Inc (NASDAQ: EXLS ) presented its first quarter 2025 financial results on April 29, 2025, showing continued strong performance with year-over-year revenue growth of 14.8%. The company's strategic focus on data and AI services is bearing fruit: these offerings now account for more than half of revenue. EXLS shares rose by 1.17% in regular trading and gained a further 0.93% in pre-market trading after the presentation.
The company's positive development continues, marking the fifth consecutive quarter of accelerated growth. ExlService is successfully meeting the increasing demand for AI-based business solutions in its key industries.
Quarterly performance highlights
ExlService reported total revenue of $501 million for the first quarter of fiscal year 2025. This represents an increase of 14.8% compared to the same period last year and growth of 15.1% at constant currency. The company achieved an adjusted operating margin of 20.1%, an increase of 120 basis points compared to the prior-year period. Adjusted diluted earnings per share reached USD 0.48, an increase of 26.9% compared to the previous year.
The company's performance was driven by strong results across all segments, with particularly strong growth in Healthcare and Life Sciences, up 24.8% year-on-year. The insurance business remains the largest segment, accounting for 34.3% of total sales, while the banking, capital markets and diversified industries and international growth markets segments contributed 23.5% and 17.1% respectively.
EXLS added ten new clients during the quarter and increased its total headcount to 60,652, an increase of 1,100 employees since the fourth quarter of 2024. The company reported an employee turnover rate of 22.4% for the quarter.
Segment and service type analysis
ExlService has reorganized its reporting segments to better align them with its strategic focus areas. The new structure provides greater transparency on performance in key industries and geographic markets.
An important milestone for the company is that data and AI-based services now account for 53.5% of total revenue (USD 267.9 million), up 16% year-on-year. Digital Operations Services account for the remaining 46.5 % (USD 233.1 million) and recorded growth of 14.2 %. This development underlines the company's successful transformation into a data- and AI-focused company.
From a geographical perspective, North America remains the dominant market with 82.9% of sales, followed by the United Kingdom and Europe with 15.1% and the rest of the world with 2.0%.
To provide context for the new reporting segments, the company has included a comparison with the previous year's revenue in the new format:
Growth Trends and Forecast
ExlService has recorded steady sales and profit growth over the last five quarters.
The quarterly trend shows revenue growth from USD 436.5 million in the first quarter of 2024 to USD 501 million in the first quarter of 2025. Year-on-year growth rates increased from 8.8% to 15.1% on a constant currency basis. Adjusted diluted earnings per share also rose from USD 0.38 to USD 0.48 in the same period, with growth accelerating from 8.9% to 26.9%.
Based on this strong performance, ExlService has raised its revenue guidance for 2025 while maintaining its earnings outlook:
The company now expects revenue for the full year 2025 to be between USD 2,035 million and USD 2,065 million, which corresponds to growth of 11-13% at constant currency. This is an increase from the previous guidance of USD 2,025-2,060 million in February 2025. The guidance for adjusted diluted earnings per share remains unchanged at USD 1.83-1.89, which corresponds to growth of 11-14% compared to the previous year.
The company's focus on data and AI-based services is paying off: These higher-margin offerings now account for the majority of revenue. This is consistent with statements from previous conference calls in which CEO Rohit Kapoor emphasized that "data and AI are at the core of our business" and the "fusion of domain, data and AI expertise is our key competitive differentiator."
With strong first quarter results, increased revenue guidance and continued momentum in high-growth service areas, ExlService appears well positioned to maintain its growth trajectory through 2025. The company's strategic focus on data and AI capabilities, combined with its industry-specific expertise, provides a solid foundation for continued success in an increasingly digital and AI-driven business environment.