EXLerate.AI orchestrates data, digital and domain-specific AI solutions to transform mission-critical operations
NEW YORK, Feb. 25, 2025 (GLOBE NEWSWIRE) - EXL [NASDAQ: EXLS], a leading data and AI company, announced EXLerate.AI, its agent-based AI platform designed to help organizations reimagine workflows and seamlessly integrate third-party EXL and AI agents into their business operations. The new platform accelerates progress towards greater efficiency, improved customer experience, enhanced accuracy and increased scalability across business operations, resulting in better return on investment through AI.
EXLerate.AI is an open, cloud-agnostic and modular orchestration platform that enables rapid implementation in all customer environments. It includes more than 10 industry-specific AI agents developed by EXL that are already in use in insurance, healthcare, retail, utilities and financial services. Customers benefit from EXL's deep data and domain knowledge, data models and knowledge graphs and retain the flexibility to integrate third-party or in-house AI agents and current digital systems. Out-of-the-box capabilities improve the effectiveness of processes such as claims settlement, commercial underwriting, payment processing, customer service, internal audit, energy billing, accounts payable and legacy code migration.
The biggest challenge for companies when implementing AI is to integrate it seamlessly into workflows. By providing an orchestration solution with embedded high-quality AI agents, customers can now scale AI across the organization in a hybrid environment.
"Our teams have spent more than two years working with partners and customers to extend our AI solution platform to incorporate our proprietary LLMs, AI agents, knowledge graphs and data models to enable organizations to leverage AI and reimagine workflows without getting bogged down in technical complexities," said Anand "Andy" Logani, Chief Digital and AI Officer at EXL. "We invested in EXLerate.AI with three core principles in mind: a strong data and domain foundation, flexibility for rapid innovation, and the ability to seamlessly integrate AI into business workflows."
Unlike most AI solutions that perform a single task, EXLerate.AI orchestrates multiple AI models, along with human expertise and other AI-powered analytics. EXL will continue to innovate at a rapid pace and invest in the development of new AI solutions for key functions in insurance, healthcare, banking, capital markets and other industries.
Key features of EXLerate.AI include:
AI agents and accelerators: the platform supports more than 100 accelerators designed to improve automation and efficiency quickly and at scale. EXLerate.AI also includes a growing library of domain-specific AI agents that can dynamically interact with enterprise systems, optimize processes, improve decision making and enhance the customer experience.
Domain-specific Large Language Models (LLMs): EXLerate.AI includes two newly developed, proprietary LLMs for healthcare and finance. These specialized AI models are trained on domain-specific data and are based on the EXL Insurance LLM , which was launched in 2024 to support critical claims and underwriting tasks. With 25 years of expertise and proprietary, industry-labeled data, EXL's LLMs provide unmatched accuracy, efficiency and compliance, outperforming generic models.
Open architecture platform: Building on EXL's extensive data management and domain-specific knowledge, EXLerate.AI provides an open architecture platform that gives customers flexibility and does not lock them into a single platform. The platform is fully compatible with existing enterprise IT systems and is already integrated with technologies from industry leaders that are important to our customers, including NVIDIA, AWS, Google, Microsoft, ServiceNow and Salesforce.
