Private investors will certainly not get rich from this, as they are at the very bottom of the PE food chain. At the very least, the offer can be seen as the start of the democratization of the market.
Instead of concentrating on the customer's concerns (support), they try to push the next product onto the customer. I don't know if they're not getting bogged down. Well, I'll keep an eye on it and slowly look for alternatives. I don't like the development.