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I'm expecting a lot this year, especially at $CRM, even if I'm not invested myself.
Quietly and secretly, without announcing it at the beginning, AI has found its way into more and more areas.

It could become particularly interesting for sales if lead generation or pre-sales pitches are expanded.

But B2C CRM could also benefit from LLM analyses and generate upsells, especially in online shopping.
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@Staatsmann Very exciting, thanks for the tip!

I've also had Salesforce in my portfolio / savings plan for a long time, but haven't looked at it in detail for a while. I'll have to take a closer look at it again.

I'm really excited to see what (much more intelligent) people than me are developing in terms of possible applications for AI.