The analyst ference on the results of the fourth quarter from Salesforce ($CRM (+1.86%)) revealed a company that is developing innovative AI solutions at the forefront of digital transformation.
Marc Benioff, Chairman and CEObegan the conference with a strong message: Salesforce achieved record record revenue of 10 billion dollars in the quarter and for the first time exceeded the the 60 billion dollar mark in remaining performance obligations (RPO) for the first time - a sign of customers' continued confidence in the company's vision.
The performance of the latest products was particularly impressive: Data Cloud and Agentforcewhich have already become a multi-billion dollar product line product line. Data Cloud and AI alone achieved an annual recurring earnings of 900 million dollarswhich represents growth of 120 % compared to the previous year compared to the previous year.
Benioff clarified Salesforce's central strategy: Customer 360 apps, Data Cloud and an AI agent platform form the core of a fully integrated system that is characterized by trust and efficiency sets new standards. Especially Agentforcethe AI-supported automation solution, is showing ground-breaking results: Just 90 days after its launch, Salesforce was able to acquire over 3,000 paying customerswho are seeing huge productivity gains.
Brian Millham, President and COOelaborated on the success of Agentforce and cited some impressive examples. OpenTable used Agentforce to to automatically process 73% of all web inquiries from restaurants within just three weeks. Even more remarkable is the use in Salesforce's own help portalhelp portal, where Agentforce solved 380,000 service requests autonomously - with an impressive success rate of 84% and an escalation rate of just 2%.. In addition, Agentforce accelerates the quotation process by more than 75% and and increases the productivity of account executives by 7 %.
Amy Weaver, CFO of Salesforcegave a detailed overview of the company's financial position. Total revenue for the 2025 financial year amounted to 37.9 billion dollarsan increase of 9 % compared to the previous year. In the fourth quarter alone, sales amounted to 10 billion dollarsan increase of 8 %despite a negative currency effect of 75 million dollars. The non-GAAP operating margin increased to 33.1 %which represents an increase of 170 basis points compared to the previous year year - a sign of efficient cost management and increasing economies of scale. Particularly impressive was the operating cash flowwhich, at 13.1 billion dollars, a new record, 28 % above the previous year.
With a view to the new financial year, Weaver gave a sales forecast of 40.5 to 40.9 billion dollars which corresponds to growth of 7 to 8 % growth. The Subscriptions and Support business is expected to growwhich is expected to grow by around 9 %. At the same time, it is expected that the non-GAAP operating margin is expected to rise to 34 %.
In the subsequent Q&A part of the conference the main focus was on Agentforce as a key technology for the future was discussed. Keith Weiss from Morgan Stanley wanted to know how the pricing model for Agentforce - will it remain user-based or will new approaches come into play? Benioff explainedthat Salesforce is relying on a hybrid model that includes both usage-based elements for AI agents as well as classic user licenses. user licenses. Millham added that Salesforce is considering a universal credit pricing structure that offers customers more flexibility.
Another topic was the impact of Agentforce on other products. Kirk Materne from Evercore ISI asked if Agentforce would have a positive effect on existing solutions. Millham confirmed that Agentforce enables new workflows and enhances Salesforce's core technology, which in the long term enhances the entire SaaS stack.
The management structure was also a point of discussion. Raimo Lenschow from Barclays inquired about the the merging of the COO and CFO positionsafter both Weaver and Millham left the company. Benioff clarifiedthat Robin Washington as COFO these two roles in an ideal combination in an ideal combination.
Other interesting questions concerned the impact of Agentforce on the labor market labor market and corporate structures. Brent Thill from Jefferies wanted to know whether Salesforce has a role in the government regulation of AI technology plays. Benioff explainedthat Salesforce does not engage in direct political influence, but does supports government projects when needed.
Mark Murphy from JPMorgan raised the question of how much Agentforce has on the efficiency and cost savings of companies. impact. Benioff repliedthat Agentforce enables companies to massively can massively expand their workforce without additional personnel costs - a paradigm shift in which CEOs will not only manage human employees in the future, but also AI agents.
At the end of the conference, Benioff made a clear announcement: 2025 will be the year of Agentforce. The impact of AI on business processes, automation and customer loyalty will accelerate rapidly. With a clear focus on AI-supported productivity solutions, Salesforce remains one of the most exciting tech stocks for investors.
