5Mon·

BYD

I need help, I have updated the connection to TR. I am now getting the error message at $285 (-2.55%) . What was the fix again? I think it was this weird split + the stock dividend. Thanks in advance!

3 Comments

BundesAktienMinister@BundesAktienMinister

5Mon

There is now telephone support. Why don't you call them?

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Solitair@Solitair

5Mon

@BundesAktienMinister that looks more like a getquin problem

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Zerax@Zerax

5Mon

You need to check why there are more shares in the securities account than sold shares. Copied from the help below, it may solve your problem.

1. check why more shares were sold than bought? Has there been a split in the meantime that affects the number of your shares?
2. go to the transaction list and adjust the sale so that no more shares are sold than are in your portfolio. You can also use the "Sell all" button in the transaction menu.

3. now save the transaction

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