I used their tax software the past years privately. All well and good. This year, they changed it for an online program where you can talk to their AI. And I must say the product is really bad. Although the chatting part to their AI is nice and delivers good responses, the rest of the product is really really bad: very slow with lots of response lag. content does not load and needs to be brought up several times, steps saved get unsaved and so on. Very disappointing I must admit. The download software was way better.
@Keineui that is a great insight, thanks. I believe anyway that beginnings are always rocky. I hope eventually the will get it right. But now i will track it even more closely. Thanks!
