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@Khlmysee
7Mes·

Trade Rebulic Dividend mistakenly booked in and then booked out again.


$HAFNI

Entered for €21 and exited for €25. I am therefore currently making a loss of €4 through no fault of my own.


I reported this to them and they now seriously think that I should contact the company. They can't help their "complaint". Seriously? Then I might as well become a broker myself. 😡

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10 Commenti
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Ella Marie Waschbär@DividendenWaschbaer
7Mes
Even if it is annoying, you should/will not suffer any loss. So it just depends on what it is. If it's similar to Reits with the correction, then it may be that you received too much a quarter or a year ago and you've actually had €4 too much since then.

It's important that you take a close look at the statement. Firstly, it should say exactly what it is and secondly, the amounts should have been paid with the same value date. This is the point from which the calculation starts.

And then, of course, it depends on whether you receive a credit note in a few days/weeks that offsets this again. Again, pay attention to the value date.

Although TR's answer is a bit casual and should not be formulated in this way, it may well be correct.
The broker only receives a message about what he has to do. This is then carried out. No questions are asked as to why or why not. Especially as they often don't get this information either.
And why should a broker (no matter which one) ask the company why there was a correction?
It's just the way it is, that's it. They have no capacity for this and no direct connections anyway.
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MC@Tokugawa
7Mes
@DividendenWaschbaer The corrections for REITS that you are referring to are always caused by the custodian bank when errors have occurred in tax settlements. At Scalable, this regularly occurs with O. However, you can and must be able to trace the transactions and reversals from document references, which is usually the case. TR's customer service has not distinguished itself positively here. If in doubt, report it to the ombudsman's office...they collect it...I hear that banks are sometimes regulated after all.🤣
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PowerWordChill@PowerWordChill
7Mes
I would be really interested to know how other brokers handle this...
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All-in-or-nothing@All-in-or-nothing
7Mes
@PowerWordChill The correct transmission and processing of announced and payable dividends😅 works. Therefore, such problems will rarely or never occur with a sensible broker geben🤷🏼‍♂️.
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Dennis@GordonGekko83
7Mes
I won't say anything! They can't keep up with my initial values either. TR has become really bad. If it goes on like this, I'm gone!!!
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Epi@Epi
7Mes
@GordonGekko83 But... but the cashback card, the current account... and the new app design! You can't take care of everything at the same time.
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Dennis@GordonGekko83
7Mes
@Epi The daily business still has to run. It can't be that this falls by the wayside. The workload of innovations is set by TR itself, so it's all the sadder if they are overwhelmed.
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PowerWordChill@PowerWordChill
7Mes
@GordonGekko83 You simply have to use TR correctly, just don't buy any distributing products.
I have now received more interest from TR than distributions 😂

But seriously, TR is just a toy and completely sufficient for my ETF strategy and 90% of all people.

However, if you expect a fully-fledged broker, you're in the wrong place. You get what you pay for. 😘
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Dennis@GordonGekko83
7Mes
@PowerWordChill I agree with you! My lesson learned from this is. I won't be transferring my custody account to TR for the time being. Too sloppy execution!
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MC@Tokugawa
7Mes
Viewed billing ? Are there any service fees from TR on the correction?
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