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Salesforce AI - Agentforce

Marc Benioff, CEO of Salesforce
$CRM (+0,69 %)recently said on CNBC:

"While other companies like Microsoft claim they can do AI, Salesforce is showing that we're already doing it today." ... "Customers were impressed by CoPilot so disappointed."


"An Agentforce-agent is an independent, proactive assistance application that provides tailored support for employees or customers around the clock.

Equipped with extensive specialist knowledge, the agent takes on specific tasks and fulfills them in a targeted and effective manner depending on the role."

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I know a few people who are very enthusiastic about Agentforce, especially in internal company support

If you feed it with good data, you can take a lot of pressure off internal support systems and not only save staff, but also free up time for "important" tasks.
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