N (@Khlmysee) en getquin

5Lun·

Trade Rebulic Dividend mistakenly booked in and then booked out again.

$HAFNI

Entered for €21 and exited for €25. I am therefore currently making a loss of €4 through no fault of my own.

I reported this to them and they now seriously think that I should contact the company. They can't help their "complaint". Seriously? Then I might as well become a broker myself. 😡

10 Comentarios

Ella Marie Waschbär@DividendenWaschbaer

5Lun

Even if it is annoying, you should/will not suffer any loss. So it just depends on what it is. If it's similar to Reits with the correction, then it may be that you received too much a quarter or a year ago and you've actually had €4 too much since then.

It's important that you take a close look at the statement. Firstly, it should say exactly what it is and secondly, the amounts should have been paid with the same value date. This is the point from which the calculation starts.

And then, of course, it depends on whether you receive a credit note in a few days/weeks that offsets this again. Again, pay attention to the value date.

Although TR's answer is a bit casual and should not be formulated in this way, it may well be correct.
The broker only receives a message about what he has to do. This is then carried out. No questions are asked as to why or why not. Especially as they often don't get this information either.
And why should a broker (no matter which one) ask the company why there was a correction?
It's just the way it is, that's it. They have no capacity for this and no direct connections anyway.

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