- Revenue: $2.97B, +26% YoY
- Subscription Revenue: $2.87B, +21% YoY
- Net Income (GAAP): $284M, +13% YoY
- Current Remaining Performance Obligations (cRPO): $10.27B, +19% YoY
Management: "We are the AI Platform for Business Transformation. Our approximately 8,400 global customers include over 85% of the Fortune 500. They all rely on ServiceNow solutions using the Now Platform—the intelligent and intuitive cloud platform—for successful digital transformation."
🌱Revenue & Growth
- North America Revenue: 62% of total
- EMEA Revenue: 27% of total
- APAC & Other: 11% of total
- Customers with >$1M ACV: 2,109 vs 1,885 YoY
- Renewal Rate: 98%
💰Profits & Financials
- Non-GAAP Operating Margin: 29.5% (flat YoY)
- Non-GAAP Free Cash Flow Margin: 47.5% vs 55% YoY
- Non-GAAP EPS: $3.67 vs $3.11 YoY
- Total Employees: 26,293 vs 22,668 YoY
📌Business Highlights
- Announced shift to consumption-based monetization for AI solutions
- Including AI Agents in Pro Plus and Enterprise Plus SKUs
- Technology Workflows contributed 52% of net new ACV
🔮Future Outlook
- Q1 2025 Subscription Revenue: $2.995B-$3.000B (+18.5-19% YoY)
- FY2025 Subscription Revenue: $12.635B-$12.675B (+18.5-19% YoY)
- Non-GAAP Operating Margin FY2025: 30.5%
- Expects FX headwind of ~$175M for 2025 subscription revenues
