Edit at 8 am German time:
AWS has fixed the problems and the servers are running normally again.
RevenueCat has also fixed the resulting errors and is running stable again.
Intercom also reports that the systems are running again.
We will keep an eye on the matter and update this post if there is more information.
Edit at 9 pm German time:
AWS has rolled out some changes and reports improved server performance.
We have not noticed any major changes so far and both RevenueCat and Intercom continue to show issues due to AWS server instability.
https://status.revenuecat.com/
https://www.intercomstatus.com/us-hosting
https://health.aws.amazon.com/health/status
Edit at 18:00 German time:
AWS has allegedly found the exact cause and is working on a solution.
In the meantime, the provider that we use in the background to manage memberships and activate features has also reported a fault. They are also working on a solution.
https://status.revenuecat.com/
Edit at 16:30 German time:
The first systems are recovering, but there is still no all-clear from AWS and they are working on the problems.
Original post:
Hello everyone, some of you have already noticed.
As Amazon is currently $AMZN (+1,56 %) is currently having major server problems with AWS, our systems are also partially affected.
At the moment we only have limited access to support requests via Intercom as well as our support chat and support chatbot.
The help center
https://help.getquin.com/ is currently only available to a limited extent, as this is also operated by Intercom.
https://www.intercomstatus.com/us-hosting
We are in contact with Intercom and are of course keeping an eye on the information from AWS itself.
https://health.aws.amazon.com/health/status
We are still working on processing the incoming requests, but this may be delayed due to the existing server problems, so we ask for your patience.
No request will be lost, so you can still contact us via help@getquin.com to contact us! (The feed will still not become a support channel. 😉)
We are still trying to determine the extent to which third-party providers for connections or other services are affected.
Thank you for your understanding.
