7Mo·

According to an article in the MDR the number of complaints about delayed or undelivered letters at Deutsche Post continues to grow significantly. $DHL (-1,77 %) continues to grow significantly. By October 2024 alone, the Federal Network Agency had already received over 32,000 complaints received. This represents a new high and significantly exceeds the previous year's figures. Rural areas are particularly affected, where deliveries are often delayed or not made at all. Although these are complaints from the entire German (postal) sector, around 90% of them relate to Deutsche Post (DHL).

Deutsche Post justifies the problems with a lack of skilled workers and a decline in letter volumes. According to critics, however, this reflects a lack of adaptation of internal structures to the current challenges. The Federal Network Agency is demanding that Deutsche Post take measures to improve the situation and is investigating whether legal requirements have been breached.

Personal opinion:

Despite all this, DHL is regularly voted the number 1 best service provider in the industry. More parcels and letters also means more complaints, nothing special, but from DHL's point of view it should be taken seriously and appropriate measures introduced.

Source:

https://www.mdr.de/nachrichten/deutschland/panorama/briefe-post-verspaetet-beschwerden-100~amp.html

The news is based on what I personally consider to be reputable sources. However, I do not guarantee their accuracy.

www.mdr.deDHL und Deutsche Post: Deutlich mehr Beschwerden über verspätete Briefe und Pakete | MDR.DE

25 Commentaires

Malte@Malte123

7Mo

If it is absolutely no longer worthwhile, letters in rural areas would only have to be delivered every 3 days or once a week.

Or, if this is not already the case, combine parcel delivery with letter delivery.

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Staatsmann@Staatsmann

7Mo

@Malte123 Parcel and letter delivery together has long been the case in rural areas.

Just like the elimination of delivery days.

Monday has not been a delivery day here for at least 10 years and it feels like Tuesday is unofficially the same.

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user03@user03

7Mo

@Staatsmann oh crass, the post comes every day here in the city, but it makes sense in the countryside

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Dividendenopi👴@Dividendenopi

7Mo

@Malte123 already exists, it's called joint delivery. Parcels only come directly from the parcel service on Mondays. This is because the letter carrier who would otherwise deliver them is not on the road. This has long been the case in rural areas. So 1 to 1 with us as with @Staatsmann

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Staatsmann@Staatsmann

7Mo

@Dividendenopi Do you still have the regular Post cars?

Everything is done by DHL here, including letters.

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Malte@Malte123

7Mo

@Staatsmann oh crass, thought that wasn't even done yet😮

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Dividendenopi👴@Dividendenopi

7Mo

@Staatsmann yep, officially our civil servant!!! Letter carrier with the e-scooter 😎

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Staatsmann@Staatsmann

7Mo

@Malte123 For years now, we've only had DHL vehicles for delivery staff.
I saw the last yellow Postbus in our area years before Covid. 😅

And the public letterboxes are usually emptied by subcontractors without branded cars. Only the post offices and packing stations are still properly served by DHL employees.

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Malte@Malte123

7Mo

@Staatsmann In the small Bavarian town where I lived until four years ago, they still used to ride around on postal bikes🤣

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Staatsmann@Staatsmann

7Mo

@Malte123 It doesn't exist in the wide world of Brandenburg when there are kilometers of no man's land between the villages.

But for some years now, 100% electric vehicles have been used on most routes.

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Tenbagger2024@Tenbagger2024

7Mo

Perhaps you could also cooperate with Uber here.

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JCM@TheStoic

7Mo

The biggest problem is simply the Federal Network Agency itself, if DHL were not so dependent on them and, for example, were allowed to increase letter postage reasonably, more suitable staff could also be paid, etc.

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Mathieu@FuckAroundAndFindOut

7Mo

to be honest let's not complain about the letters it's a dieing market.

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user03@user03

7Mo

@FuckAroundAndFindOut it’s not just about letters, packages too :)

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Utilisateur supprimé

7Mo

Le commentaire a été supprimé

Lucas Lahr@EuroDepot

7Mo

@PowerWordChill Hellooooooo, we're talking about Germany here 🪨...

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Metis@Metis

7Mo

@PowerWordChill... Fax machines are still sometimes used by public authorities here...

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Utilisateur supprimé

7Mo

Le commentaire a été supprimé

Metis@Metis

7Mo

@PowerWordChill Let me put it this way, for patient data - okay. But why does the tax office still need fax machines?

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Utilisateur supprimé

7Mo

Le commentaire a été supprimé

Dividendenopi👴@Dividendenopi

7Mo

@Metis partly? When I look at my tax office, a telephone number and 4 fax numbers on the letterhead, but NO email address...🤷‍♂️🙈

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Dividendenopi👴@Dividendenopi

7Mo

@PowerWordChill we can also protect ourselves against data loss...

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Metis@Metis

7Mo

@Dividendenopi Or data protection into the previous millennium...

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FunFun@__FunFun__

7Mo

@Metis what does everyone here have against fax xD so I think it's great - it counts legally like a registered letter but doesn't cost as much and is immediate, for such things (government offices etc) it's really great

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Metis@Metis

7Mo

@__FunFun__ For modern people who do everything online, that's really old-fashioned. And for the two times a year when I have to deal with the authorities, I don't really want to need an extra device for communication. :D

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