10Lun·

Question about the dividend of $HTGC (+0,49 %) at TR.

Hello folks,

I have just seen that I have received a statement for the dividend from Hercules Capital at TR. Payday was 20.06., I received it on 21.08. without a push (unusual). So far so good.

The ex-date according to Investor Relations was 13.08.

I had already bought another 15 shares on 07.08., which were therefore in my securities account on the record date (value date according to the purchase statement: 09.08.).

TR has now simply forgotten these 15 shares. I therefore did not receive the dividend on my full shares, but on 15 shares less.

My question: Can you check your Hercules statement to see if it is correct?

I have already written to TR (and will post updates here), but I would like to know whether I am alone in this or whether it affects others too. Because I assume that the first message from TR will come from the chatbot again and is therefore rather useless.

Thank you.

Edit: Dividend was automatically(?) canceled and recalculated. It fits now.

22 Comentarios

Dividenden-Tommy@Dividenden-Tommy

10Lun

It was exactly the same for me, but has since been corrected.

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S.A.U.@SAUgut77

10Lun

Have you looked at the value date of the last 15 shares....maybe TR has already messed up there 🤷‍♂️

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Ella Marie Waschbär@DividendenWaschbaer

10Lun

@SAUgut77 Yes, the purchase date was 07.08. and the value date was 09.08. according to the statement

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S.A.U.@SAUgut77

10Lun

@DividendenWaschbaer then I don't know what to do...but it's really amazing what you read here about TR.

I'm with S+ myself and am now quite happy with it.

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Ella Marie Waschbär@DividendenWaschbaer

10Lun

@SAUgut77 Yeah, no idea what's going on there. You can at least guess a solution in the comment below. But that doesn't make it okay.

I'm also looking around for other brokers and am currently leaning towards SBroker. I've been there in the past and have always been very satisfied. They also offer advance exemptions for various countries, help with withholding tax refunds and free currency accounts.

So I will withdraw everything from TR, at least for the time being, but will continue to run savings plans there and then withdraw things once or twice a year by transfer.

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S.A.U.@SAUgut77

10Lun

Well, maybe not bad for managing, especially because of the pre-exemption for some countries, but in my opinion too expensive for active trading.

But with your portfolio, good management makes perfect sense... I'm still in my infancy with just under 11k 😉

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Ella Marie Waschbär@DividendenWaschbaer

10Lun

@SAUgut77 Yes, I don't trade, so that's fine. I will probably continue to buy from TR and leave savings plans in place. But then I'll transfer everything regularly (once or twice a year). So that I then only rarely sell with the self-broker (or wherever) and otherwise just need reliability.

P.S.: The Hercules dividend has now been canceled and recalculated. Fits now :)

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Waldemar@Wowa83

10Lun

Same problem for me. Held 33x and bought 30x on 06.08. Received dividend for 33x. I also wrote them an e-mail this morning.

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Ella Marie Waschbär@DividendenWaschbaer

10Lun

@Wowa83 Great, thanks for the answer. Then it seems to be (once again) a structural problem at TR.
I'm already looking around for another broker. It's just annoying.

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Waldemar@Wowa83

10Lun

@DividendenWaschbaer but the support has gotten much better! 😅
Sent the email today at 7:30. Already got an answer! Even if it completely misses the point! 😂

Hello Waldemar,

first of all, I would like to thank you for your request and your patience.

I have made sure that you have received the fractional shares. You will receive all the shares from Hercules Capital in the next few days.

If you have any further questions on the matter or if new questions have arisen, I will be happy to help you. You can also take a look at our Help Center.

Have a nice day.

Best regards
Günther

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Ella Marie Waschbär@DividendenWaschbaer

10Lun

@Wowa83 Thanks for the update. I have already heard that the support has improved since the last dividend dilemma. But this is my first contact with them again since then.

However, as I feared, the answer sounds very much like a chatbot to me. You could make out that he means that the rest of the dividend will come in the next few days. But whether he actually means that is of course questionable.

I'm curious to see what the answer to me will be.

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Waldemar@Wowa83

10Lun

@DividendenWaschbaer Yes, it almost looks like that! But I've now replied to their e-mail again to say that the wrong topic is being dealt with! Maybe someone will edit it now!

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Ella Marie Waschbär@DividendenWaschbaer

10Lun

@Wowa83 As far as I know, it will then be processed by an employee. Let's hope so. But it's still annoying. I'm sure I'll get an AI reply saying that it's been passed on to the relevant colleagues. :D

It would be great if you could keep me up to date.

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Waldemar@Wowa83

10Lun

@DividendenWaschbaer now received a push message with the correct amount. It has also been corrected in the depot. 👍 I found the support quite ok and quick after all

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Ella Marie Waschbär@DividendenWaschbaer

10Lun

@Wowa83 I don't have an answer yet, but I have received the push message and the old bill has been canceled. The new one is now correct. Thank you for your help.

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Katharina@Kitthecat

9Lun

Hello everyone,
I had the same problem with Hercules - timely additional purchase, but no dividend - was corrected (although only after 3 e-mails), I thought it was ticked off, but now the nasty surprise: the corrected dividend was simply debited again! And it hasn't been credited back yet, I'm being asked to be patient... Has anyone else had this?
Thank you!

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Ella Marie Waschbär@DividendenWaschbaer

9Lun

@Kitthecat Everything works for me. The incorrect debit at the time was canceled and the correct one posted. I received a 4 cent tax correction a few days ago and don't know what for. But nothing else.

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Katharina@Kitthecat

9Lun

@DividendenWaschbaer Thank you. I'll keep drilling then... 😬

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